Refund Policy

Last updated: 7/12/2025

1. Overview

At 1am.studio, we are committed to your satisfaction. This refund policy outlines the terms and conditions for refunds on our digital products and services. Please read this policy carefully before making a purchase.

2. AI Mastery Course - Early Bird Access

Refund Eligibility

  • 7-Day Guarantee: Full refund available within 7 days of purchase
  • Before Course Launch: Full refund available anytime before course content is delivered
  • After Course Access: Partial refund may be available based on content accessed

Refund Process

  • Contact our support team with your purchase details
  • Provide reason for refund request
  • Refund processed within 5-10 business days
  • Refund issued to original payment method

3. AI Automation Services

Priority Access Deposit

  • Before Project Start: Full refund of €250 deposit available
  • After Consultation: Deposit may be refunded if project cannot proceed
  • Project Completion: Deposit applied to final project cost as agreed

Service Delivery

  • Custom services are tailored to your specific needs
  • Refunds evaluated on a case-by-case basis
  • Satisfaction guarantee with revision opportunities
  • Clear project milestones and approval processes

4. Refund Conditions

Eligible for Refund

  • Technical issues preventing access to purchased content
  • Significant delays in content delivery (beyond stated timelines)
  • Content significantly different from description
  • Duplicate purchases made in error
  • Unauthorized purchases with proof

Not Eligible for Refund

  • Change of mind after accessing significant course content
  • Failure to complete course or utilize services
  • Requests made after 30 days of purchase
  • Content downloaded or accessed beyond trial period
  • Violation of our Terms of Service

5. Refund Process

How to Request a Refund

  1. Contact our support team through our website
  2. Provide your order number and purchase details
  3. Explain the reason for your refund request
  4. Include any relevant documentation or screenshots
  5. Allow 2-3 business days for initial response

Processing Timeline

  • Review: 2-3 business days to assess request
  • Approval: Email notification of decision
  • Processing: 5-10 business days for refund to appear
  • Stripe Processing: Additional 2-5 days depending on bank

6. Partial Refunds

In some cases, we may offer partial refunds based on:

  • Amount of content accessed or services received
  • Time elapsed since purchase
  • Specific circumstances of the request
  • Goodwill considerations for loyal customers

7. International Considerations

For international customers:

  • Refunds processed in original currency (EUR)
  • Exchange rate fluctuations may affect final amount
  • Bank fees for international transfers may apply
  • Processing times may be longer for some countries
  • Local consumer protection laws may provide additional rights

8. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks. Chargebacks can:

  • Result in immediate account suspension
  • Prevent future purchases
  • Incur additional processing fees
  • Take longer to resolve than direct refunds

Most issues can be resolved quickly through our support team.

9. EU Consumer Rights

For EU residents, additional rights apply under consumer protection law:

  • 14-Day Withdrawal Right: For distance purchases (with exceptions for digital content)
  • Conformity Rights: Content must match description
  • Legal Guarantee: Minimum 2-year guarantee on digital services
  • Alternative Dispute Resolution: Access to EU dispute resolution platforms

10. Contact Information

For refund requests or questions about this policy:

  • Email: Through our website contact form
  • Response time: Within 24-48 hours
  • Include: Order number, email address, and detailed reason
  • EU residents: Right to contact local consumer protection authority

11. Policy Changes

This refund policy may be updated periodically. Changes will be posted on this page with an updated date. Significant changes will be communicated to existing customers via email.